Terms & Conditions

DISCLAIMER

1. General Information Disclaimer

The information provided on the Nuwara Osu website is published in good faith and for general informational purposes only. While we strive to ensure accuracy and reliability, Nuwara Osu (Private) Limited makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, products, or services contained on this website.

Any reliance you place on such information is strictly at your own risk.

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2. Ayurvedic and Health-Related Disclaimer

Nuwara Osu manufactures and distributes Ayurvedic and herbal products formulated in accordance with traditional Sri Lankan Ayurvedic principles and applicable regulatory standards.

However:

-> Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly approved by relevant regulatory authorities.

-> Information provided on this website does not constitute medical advice.

-> Customers are advised to consult a qualified medical practitioner or Ayurvedic physician before using any product, particularly if pregnant, nursing, taking medication, or suffering from a medical condition.

Nuwara Osu shall not be liable for misuse, improper storage, allergic reactions, or adverse effects arising from failure to follow usage instructions.

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3. Product Results Disclaimer

Individual results may vary depending on body constitution, medical condition, lifestyle, and adherence to recommended usage.

Nuwara Osu does not guarantee specific outcomes from the use of its products.

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4. External Links Disclaimer Our website may contain links to third-party websites for informational purposes. Nuwara Osu has no control over the content, policies, or practices of such external websites and assumes no responsibility for them.

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5. Limitation of Liability

To the fullest extent permitted by law, Nuwara Osu shall not be liable for:

-> Any indirect, incidental, special, consequential, or punitive damages

-> Loss of profits, revenue, business opportunity, or goodwill

-> Any damages arising from website interruption, technical errors, or cyber incidents

Use of our website and products is at the user’s own discretion and risk.

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TERMS & CONDITIONS

Effective Date : 2026 / 02 / 13

These Terms & Conditions govern access to and use of the Nuwara Osu website and the purchase of products and services. By accessing our website or placing an order, you agree to be legally bound by these Terms.

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1. Company Information

Nuwara Osu
kandy
Sri Lanka
[pb416]

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2. Eligibility

By using this website, you confirm that:

-> You are at least 18 years of age; or

-> You are accessing the website under the supervision of a parent or legal guardian.

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3. Product Orders

All orders placed through our website are subject to:

-> Product availability

-> Order confirmation

-> Payment authorization

Nuwara Osu reserves the right to refuse or cancel any order at its sole discretion, including in cases of pricing errors, suspected fraud, or regulatory concerns.

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4. Pricing and Payment

-> All prices are listed in Sri Lankan Rupees (LKR) unless otherwise specified.

-> Prices are subject to change without prior notice.

-> Payment must be completed through authorized payment gateways.

-> Nuwara Osu is not responsible for third-party payment processing errors.

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5. Delivery and Shipping

Delivery timelines are estimates and may vary due to:

-> Courier delays

-> Weather conditions

-> Regulatory inspections

-> Force majeure events

Risk of loss passes to the customer upon delivery.

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6. Returns and Refunds

Returns and refunds are subject to our official Return Policy. Generally:

-> Products must be unopened and in original condition.

-> Refund requests must be made within the specified timeframe.

-> Certain health-related products may not be eligible for return due to safety regulations.

Nuwara Osu reserves the right to inspect returned goods before approving refunds.


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7. Intellectual Property

All content on this website, including:

-> Logos

-> Product formulations

-> Text, images, graphics

-> Brand elements

are the exclusive property of Nuwara Osu and protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited


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8. Prohibited Conduct

Users shall not:

-> Use the website for unlawful purposes

-> Attempt unauthorized access to systems

-> Distribute malware or malicious code

-> Copy or misuse proprietary content

Violation may result in legal action.

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9. Indemnification

You agree to indemnify and hold harmless Nuwara Osu, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:

-> Misuse of products

-> Breach of these Terms

-> Violation of applicable laws

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10. Force Majeure

Nuwara Osu shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or supply chain disruptions.

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11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Sri Lanka.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

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12. Amendments

Nuwara Osu reserves the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any updated terms.